Answers without the guesswork.
Clear guidance on ordering, prescription review, payment, delivery and after-sales support.
How long does delivery take?
Ready-made frame-only orders are handed to the courier the same day after verification. Prescription glasses, prescription sunglasses and contact lenses normally take 1–2 days to prepare after the required approvals. TCS delivery normally takes another 3–4 working days after booking.
How can I track my order?
Open Track Order and enter your order reference with the mobile number or email used at checkout.
Why is a prescription order reviewed?
Our optical team verifies the prescription, lens selection, frame compatibility and final price before production.
What happens with a high or uploaded prescription?
You can complete checkout normally. Our optical expert reviews the file or entered values and contacts you if lens availability, thickness or price needs confirmation.
Do I need to pay an advance for prescription products?
Prescription orders show a 50% advance requirement. The team confirms payment and production details with you on WhatsApp.
Can I return a frame-only order or non-prescription sunglasses?
Yes. Unused, undamaged frame-only orders and non-prescription sunglasses may be returned within 48 hours of delivery. Share a clear condition video first; the customer pays return courier charges. If an item arrives damaged or you receive the wrong item, contact us within 3 days of delivery. Vision Plus pays return courier costs for verified damaged or wrong-item claims.
Can prescription products or contact lenses be returned?
Prescription eyeglasses, prescription sunglasses and prescription contact lenses are non-returnable and non-refundable. Standard contact-lens returns are not accepted. Damaged or incorrectly supplied items are reviewed under our return policy. Opened hygiene-sensitive products are also non-returnable.
Can I upload a prescription instead of entering it manually?
Yes. Where upload is available, share a clear, complete image. The optical team reviews it before the order is confirmed for production.
How do I contact Vision Plus?
Use WhatsApp on +92 339 1339339, call customer care, email visionplus492@gmail.com or visit Contact & Locations.